📦 Jolacart Ecommerce Shipping Policy

1. General Information

• Orders are processed and shipped on business days (Monday–Friday, excluding public holidays).
• Customers will receive a confirmation email once an order has been placed and another notification when the order has been shipped.
• Shipping times may vary depending on product availability, destination, and courier service.

2. Processing Time

• Standard processing time is 1–2 business days after payment confirmation.
• During peak seasons (sales, holidays), processing may take up to 3–5 business days.

3. Shipping Methods & Delivery Time

Note: Delivery times are estimates and may be affected by courier delays, customs clearance, or unforeseen circumstances.

4. Shipping Rates

• Shipping costs are calculated at checkout based on weight, size, and destination.
• Free standard shipping is available but this depends on product Size and Weight.
• International shipping rates vary by country and will be displayed at checkout.

5. Order Tracking

• Once shipped, customers will receive a tracking number via email.
• Orders can be tracked directly through the courier’s website.

6. Customs, Duties & Taxes (International Orders)

• Jolacart is not responsible for any customs fees, import duties, or taxes applied to international shipments.
• Customers are responsible for ensuring compliance with local import regulations.

7. Undeliverable Packages

• If a package is returned due to incorrect address, refusal, or failed delivery attempts, customers may be responsible for reshipping costs.
• Refunds for undeliverable packages will exclude shipping fees.

8. Damaged or Lost Packages

• Jolacart is not liable for delays caused by courier services.
• If a package is lost or arrives damaged, customers should contact Jolacart support within 7 days of delivery for assistance.