Jolacart Return & Replacement Policy
🛒 Returns
- Eligibility: Items may be returned within 7 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase.
- Non-returnable items: Perishable goods, intimate apparel, personal care products, and items marked “Final Sale” are not eligible for return.
- Condition: Returned products must be in the same condition as received. Damaged or altered items will not be accepted.
🔄 Replacements
- Defective or wrong item: If you receive a defective product or the wrong item, Jolacart will provide a free replacement.
- Timeline: Replacement requests must be made within 48 hours of delivery.
- Process: Contact our customer support team with order details and photos of the item. Once verified, a replacement will be shipped at no extra cost.
💰 Refunds
- We do not refund, we replace defective products
🚚 Return Shipping
- Customer responsibility: For returns not due to Jolacart’s error, customers are responsible for return shipping costs.
- Jolacart responsibility: If the return is due to a defective or incorrect item, Jolacart covers the shipping charges.
📩 How to Initiate a Return or Replacement
- Contact Jolacart Customer Support via email or phone.
- Provide order number, product details, and reason for return/replacement.
- Follow the instructions provided for packaging and shipping.
Need Help?
We’re always here to make things right. 📧 support@jolacart.com
